Next generation
CRM platform

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What You get?

REACTING
IN REAL TIME

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Innovative Real-time Decision
engine enables streaming of
all important events and
reacting in real time.

PERSONALIZED OFFER
FOR YOUR CUSTOMERS

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Forget about bulk
campaigns and offering the
same product to different
target groups. Selecta
calculates best product/
service for each customer, as
well as optimal
communication channel.

PREDICTIVE MODELS THAT
GROW YOUR BUSINESS

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Customer segmentation,
next best offer calculation,
churn prediction – these are
just some of the predictive
models that are part of
Selecta. Both structured and
unstructured data are
collected and processed.

PROCESS
AUTOMATION

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Automate recurring, manual
tasks, but also more
complex business processes.

Features

Selecta’s unique architecture achieves an exceptional level of performance, stability, and scalability of the system. The two main parts of the system are a Real-time Decision Hub and a unified front-end. The front-end provides a centralized screening of all customer data (360 customer view) collected from different sources and synchronized in real time.

By using Big Data and the data lake concept, all data is collected and centralized in order to improve the business processes of the company. All data is streamed in real-time (preferably from the Core System as well); architecture supports adding data sources that are streaming data to data lake (both inside out and outside in data). Starting point are current data sources. During the project, sources expand and enable deeper customer insight.

Features

Selecta’s unique architecture achieves an exceptional level of performance, stability, and scalability of the system. The two main parts of the system are a Real-time Decision Hub and a unified front-end. The front-end provides a centralized screening of all customer data (360 customer view) collected from different sources and synchronized in real time.

By using Big Data and the data lake concept, all data is collected and centralized in order to improve the business processes of the company. All data is streamed in real-time (preferably from the Core System as well); architecture supports adding data sources that are streaming data to data lake (both inside out and outside in data). Starting point are current data sources. During the project, sources expand and enable deeper customer insight.

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Full relationship
platform

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Scalability

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Modularity

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User-friendly
interface

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Real-time
decisioning

Architecture of Selecta

Selecta collects data from all available sources, such as transactions of customers, how many times and when customers have visited branch o_ce or chat with your agents from call centers. This platform processing all data and gives your company availability to know everything about your customers, to predict how they will behave and what and when and where to offer them.

Architecture of Selecta

Selecta collects data from all available sources, such as transactions of customers, how many times and when customers have visited branch o_ce or chat with your agents from call centers. This platform processing all data and gives your company availability to know everything about your customers, to predict how they will behave and what and when and where to offer them.

Layer
Layer
Layer
Layer
Layer
Layer
Layer

Modules

OPERATIONAL MODULE
Operational Module provides a complete customer overview (360° view). Through fully defined and controlled sales process, Selecta enables keeping track of leads and opportunities from phase one to the finalization of the sales process.
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ANALYTICAL MODULE & BIG DATA
Analytical module and big data help in gathering and analyzing customer data by using predictive analysis and recommender systems. This module provides a deeper customer insight, by collecting data from all relevant channels.
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CAMPAIGN MANAGEMENT MODULE
Campaign Management tool lets user create and execute personalized campaigns for segmented groups of customers. Through user-friendly interface, user can schedule campaign, define content and choose channels that are most suitable for specific group of customers.
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Implementation
process

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In order to become data-driven and
implement Selecta, company should think
about specific use cases, required
technology, realization unit to support
overall strategy, and have agile approach.

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Find More

Implementation
process

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In order to become data-driven and
implement Selecta, company should think
about specific use cases, required
technology, realization unit to support
overall strategy, and have agile approach.

Image
Find More

What our clients
say about Selecta

“Customers are the most important intangible assets for many businesses across the globe. With the purpose to significantly improve relationship with our customers and to strongly support the bank’s vision to be the most recommended financial institution in the Serbian market, Selecta supported by advanced analytics, has enabled us to build a robust sales/service platform with a unified and flexible interface to manage all customer touchpoints for marketing and sales activities. With Selecta in place, we are maximizing Customer Lifetime value and consequently the bank’s Customer Equity”

Dragan Mikicic,
Head of CRM Department, Raiffeisen bank Serbia

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Find More
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What our clients
say about Selecta

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“Customers are the most important intangible assets for many businesses across the globe. With the purpose to significantly improve relationship with our customers and to strongly support the bank’s vision to be the most recommended financial institution in the Serbian market, Selecta supported by advanced analytics, has enabled us to build a robust sales/service platform with a unified and flexible interface to manage all customer touchpoints for marketing and sales activities. With Selecta in place, we are maximizing Customer Lifetime value and consequently the bank’s Customer Equity”

Dragan Mikicic,
Head of CRM Department, Raiffeisen bank Serbia

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Find More

Pricing

Request product information, demo of our
solution and and price quotes.

Our representative is ready to answer your
questions and get a complete understanding
of your business needs, so you can receive a
price quote.

Our solution is completely modular, and
together with are defining what modules
your business needs and how to make
best of Selecta for your existing customers
and for generating new leads.

Pricing

Request product information, demo of our solution and and price quotes.

Our representative is ready to answer your questions and get a complete understanding
of your business needs, so you can receive a price quote.

Our solution is completely modular, and together with are defining what modules
your business needs and how to make best of Selecta for your existing customers
and for generating new leads.

Get to know
your customers
better.

GET LIGHTPAPER

Request a lightpaper

Saga d.o.o. Beograd
Member of New Frontier Group
64a Zorana Djindjica Blvd.
11070 Belgrade | SERBIA
saga.rs
selecta@saga.rs

Get to know
your customers
better.

GET LIGHTPAPER

Request a lightpaper

Saga d.o.o. Belgrade
Member of New Frontier Group

64a Zorana Đinđića Blvd.
11070 Beograd | SERBIA

saga.rs
selecta@saga.rs