Next generation
CRM platform

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What You get?

REACTING
IN REAL-TIME

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Innovative Real-time Decision
engine enables streaming of
all important events and
reacting in real-time.

PERSONALIZED OFFER
FOR YOUR CUSTOMERS

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Forget about bulk
campaigns and offering the
same product to different
target groups. Selecta
calculates best product/
service for each customer, as
well as optimal
communication channel.

PREDICTIVE MODELS THAT
GROW YOUR BUSINESS

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Customer segmentation,
next best offer calculation,
churn prediction – these are
just some of the predictive
models that are part of
Selecta. Both structured and
unstructured data are
collected and processed.

PROCESS
AUTOMATION

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Automate recurring, manual
tasks, but also more
complex business processes.

Features

Selecta’s unique architecture achieves an exceptional level of performance, stability, and scalability of the system. The two main parts of the system are Real-time Decision Hub and a unified front-end. The front-end provides a centralized screening of all customer data (360 customer view) collected from different sources and synchronized in real-time.

By using Big Data and the data lake concept, all data is collected and centralized in order to improve the business processes of the company. All data is streamed in real-time (preferably from the Core System as well); architecture supports adding data sources that are streaming data to data lake (both inside out and outside in data). The starting point are current data sources. During the project, sources expand and enable deeper customer insight.

Features

Selecta’s unique architecture achieves an exceptional level of performance, stability, and scalability of the system. The two main parts of the system are Real-time Decision Hub and a unified front-end. The front-end provides a centralized screening of all customer data (360 customer view) collected from different sources and synchronized in real-time.

By using Big Data and the data lake concept, all data is collected and centralized in order to improve the business processes of the company. All data is streamed in real-time (preferably from the Core System as well); architecture supports adding data sources that are streaming data to data lake (both inside out and outside in data). The starting point are current data sources. During the project, sources expand and enable deeper customer insight.

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Full relationship
platform

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Scalability

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Modularity

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User-friendly
interface

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Real-time
decisioning

Architecture of Selecta

Selecta collects data from all available sources, such as transactions of customers, how many times and when customers have visited branch once or chat with your agents from call centers. This platform processing all data and gives your company availability to know everything about your customers, to predict how they will behave and what and when and where to offer them.

Architecture of Selecta

Selecta collects data from all available sources, such as transactions of customers, how many times and when customers have visited branch once or chat with your agents from call centers. This platform processing all data and gives your company availability to know everything about your customers, to predict how they will behave and what and when and where to offer them.

Layer
Layer
Layer
Layer
Layer
Layer
Layer

Modules

OPERATIONAL MODULE
The Operational Module provides a complete customer overview. Using a fully defined and controlled sales process, Selecta enables the tracking of leads and opportunities from the beginning to the end of the sales process.
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ANALYTICAL MODULE & BIG DATA
Analytical module and big data help in gathering and analyzing customer data by using predictive analysis. This module collects data from multiple sources. It will stream them to one place and enables the user to understand each individual customer and their needs.
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CAMPAIGN MANAGEMENT MODULE
The Campaign Management Module makes marketing efforts more targeted and personalized. The Campaign Management tool lets the user create and execute personalized campaigns for segmented groups of customers. Through a user-friendly interface, the user can schedule campaigns, define content and choose channels that are most suitable for specific group of customers.
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Implementation
process

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In order to become data-driven and
implement Selecta, the company should
think
about specific use cases, required
technology, realization unit to support
the overall strategy, and have an agile approach.

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Find More

Implementation
process

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In order to become data-driven and
implement Selecta, the company should think
about specific use cases, required
technology, realization unit to support
the overall strategy, and have an agile approach.

Image
Find More

What our clients
say about Selecta

“Customers are the most important intangible assets for many businesses across the globe. With the purpose to significantly improve the relationship with our customers and to strongly support the bank’s vision to be the most recommended financial institution in the Serbian market, Selecta supported by advanced analytics, has enabled us to build a robust sales/service platform with a unified and flexible interface to manage all customer touch-points for marketing and sales activities. With Selecta in place, we are maximizing Customer Lifetime value and consequently the bank’s Customer Equity”

Dragan Mikicic,
Head of CRM Department, Raiffeisen bank Serbia

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Find More
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What our clients
say about Selecta

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“Customers are the most important intangible assets for many businesses across the globe. With the purpose to significantly improve the relationship with our customers and to strongly support the bank’s vision to be the most recommended financial institution in the Serbian market, Selecta supported by advanced analytics, has enabled us to build a robust sales/service platform with a unified and flexible interface to manage all customer touch-points for marketing and sales activities. With Selecta in place, we are maximizing Customer Lifetime value and consequently the bank’s Customer Equity”

Dragan Mikicic,
Head of CRM Department, Raiffeisen bank Serbia

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Find More

Pricing

Request product information, a demo of our
solution and price quotes.

Our representative is ready to answer your
questions and get a complete understanding
of your business needs, so you can receive a
price quote.

Our solution is completely modular. We work
alongside you to define what modules your
business needs!

 

Pricing

Request product information, a demo of our solution and price quotes.

Our representative is ready to answer your questions and get a complete understanding
of your business needs, so you can receive a price quote.

Our solution is completely modular. We work alongside you to define what modules your business needs!

 

Get to know
your customers
better.

GET LIGHTPAPER

Request a lightpaper

Saga d.o.o. Beograd
Member of New Frontier Group
64a Zorana Djindjica Blvd.
11070 Belgrade | SERBIA
saga.rs
selecta@saga.rs

Get to know
your customers
better.

GET LIGHTPAPER

Request a lightpaper

Saga d.o.o. Belgrade
Member of New Frontier Group

64a Zorana Đinđića Blvd.
11070 Beograd | SERBIA

saga.rs
selecta@saga.rs